biz77 Terms of Use: Account, Deposits and Disputes
We at biz77 provide account setup, deposit and withdrawal services across eight payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), live sports markets, casino games, and esports betting in supported jurisdictions. This page sets out our core terms—what we require from you, what you can expect from us, and how disputes are resolved.
When you join biz77, you agree to these terms. We enforce them consistently to protect your account, your funds, and the integrity of the platform. If any term is unclear, contact our support team via in-app chat or email; we respond within one to two business hours during Jakarta business hours (08:00–20:00).
Services on biz77 are available only where applicable law permits. Users from unsupported jurisdictions will not be able to access the platform.
Account registration and eligibility on biz77
To open an account on biz77, you must be at least 18 years old and a resident of a supported jurisdiction. We do not verify age or residency at account creation, but you certify under these terms that you meet both conditions. Falsifying your age or location may result in account suspension and forfeiture of funds.
We require you to provide accurate personal information—your legal name, date of birth, valid ID number, and proof of address. During account verification (KYC), we upload these documents to our secure system and cross-check them against official records. Verification typically completes within one business day. If we cannot verify your documents, we will contact you via email or in-app chat with next steps.
You are responsible for keeping your password and one-time password (OTP) codes confidential. If you suspect unauthorised access, notify us immediately. We undertake to respond within subject to verification during business hours and will suspend your account pending investigation. We do not ask for your password or OTP via email or support channels—if someone claiming to be from biz77 requests this, it is fraudulent.
Deposits, withdrawals and funds on biz77
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment (instant), e-wallet scan-and-pay (instant), and mobile banking, local payment, online payment, e-wallet virtual-account transfers (subject to verification during business hours). All deposits are in Indonesian Rupiah (IDR). We do not charge conversion fees or markups; you pay exactly what you authorise.
Once your deposit arrives in your biz77 account, your balance updates immediately and is spendable across football markets (Liga 1, Piala Indonesia, Champions League), live-dealer casino (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile).
Withdrawals are processed to your original deposit method. If you deposited via mobile banking, you withdraw to local payment only. This rule prevents fraud and is non-negotiable. Withdrawal requests submitted Monday–Friday during business hours are processed within one business day. Requests after 17:00 Friday, or on weekends and public holidays, queue for the next business-day morning. E-wallet withdrawals appear in your wallet within 1–4 hours of approval. Bank withdrawals post the next business day.
Your account balance is your funds. We hold no fee, commission, or reserve on your balance; you can withdraw it in full at any time, subject to verification status and business-day processing windows.
On biz77, your account is yours. We do not retain deposits, charge inactivity fees, or impose expiration dates on your funds.
Game rules and settlement on biz77
Each game category on biz77 (sports, casino, esports, slots) has its own rules. Before betting, review the specific rules for that game—odds, payout structure, settlement timing. We post these rules in each game's help section. If rules conflict with these terms, the game-specific rules apply.
Settlement on biz77 is automated and final once the result is confirmed. There is no appeal or reversal process. If you believe a result is incorrect, submit evidence (screenshot, transaction ID) to our support team within 48 hours. We investigate and respond within one business day. If an error is confirmed on our side, we credit your account immediately.
Bonuses on biz77 (if offered) are subject to separate bonus terms posted at claim time. Bonuses are not guaranteed and may have playthrough requirements, game restrictions, or withdrawal limits. You must read and accept bonus terms before claiming; refusal to accept means no bonus credit.
Dispute resolution and your rights on biz77
If you have a complaint, contact biz77 support via in-app chat, email, or the contact form on our website. Provide your account ID, a clear description of the issue, and any supporting documents (transaction screenshots, withdrawal confirmations). We respond within one business day for non-urgent issues and within subject to verification for urgent account access issues.
If our response does not resolve your complaint, you may escalate to our disputes team. Escalation requests must be submitted in writing within 7 days of our initial response. We investigate escalated disputes within 3–5 business days and provide a final decision in writing. Our decision is binding and final.
These terms are governed by the laws of Indonesia. Any legal proceeding arising from your use of biz77 is subject to Indonesian jurisdiction. Services on biz77 are available only where local law permits. If you are accessing biz77 from a jurisdiction where online gaming is prohibited, you are in breach of these terms and your account will be suspended.
We reserve the right to suspend or close your account if you breach these terms, attempt fraud, use automated tools, or engage in abusive behaviour toward our staff. Closure is effective immediately. You may request a final withdrawal of remaining funds within 30 days of closure; after that, unclaimed balances are forfeited.
- We do not share your personal data with third parties except where required by law or to process your deposits and withdrawals (payment processors, banks).
- We retain transaction records for 7 years to comply with Indonesian financial regulations.
- These terms may be updated at any time. We notify you via email and in-app notice. Continued use of biz77 after notification constitutes acceptance of updated terms.
For further questions, contact our team at any time. We operate across major cities including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Support is available in Indonesian and English, Monday–Sunday, 08:00–20:00 Jakarta time.